Customer Portal

After registering, your account is accessible at portal.bitdrip.app. Authentication is magic-link only — enter your email, click the link that arrives, and you're in. No password to manage or lose.

What's in the Portal

License

View your current tier, expiry date, user limits, and deployment limits. Re-download your license.jwt at any time from this page — useful if you've lost the original welcome email or your license file was deleted.

Downloads

Download the current installer bundle and any prior versions. Links are tied to your account and do not expire.

Deployments

Each server running BitDrip registers itself with the portal on startup and on every phone-home check. The Deployments card shows:

Column	What it means
Fingerprint	Unique identifier for that server instance
Hostname	Reported by the server (if detectable)
Version	BitDrip version string reported by the phone-home
Health	Current health status reported by the phone-home
Last seen	Most recent phone-home timestamp

Health status values:

• healthy — all services (database and cache) are operating normally
• degraded — Redis is unavailable but the database is up; the service is running with reduced caching performance
• unhealthy — the database is unreachable; the service cannot serve traffic

A deployment showing unhealthy means the policy engine's database connection is down. A deployment showing degraded means Redis is unavailable — the service is still running but policy rule caching is disabled, which may increase evaluation latency.

You can revoke a deployment from this page. Revoking immediately prevents that server from validating new requests — useful when decommissioning a server or after a suspected compromise.

Your license has a maximum deployment count that varies by tier:

Tier	Max deployments
Community	1
Team	1
Starter	1
Professional	3
Enterprise	High-volume deployment allowance by engagement

Subscription & Billing

Manage your plan, view billing history, and access the Stripe billing portal for invoice downloads, payment method changes, and cancellation.

License Expiry

BitDrip sends automated warning emails 30 days and 7 days before your license expires, to the email address on your account. The portal also shows your expiry date prominently when it's within 30 days.

When a license expires:

• The Policy Engine continues running but enters a grace period
• New connections are blocked after the grace period ends
• Renewing via the portal restores full operation immediately

Phone-Home Behaviour

BitDrip checks in with portal.bitdrip.app at startup and periodically while running. The check sends only:

• A hash of your installation ID and license ID (no personal data)
• The current deployment fingerprint
• The running version string
• The current health status (healthy, degraded, or unhealthy)

No conversation content, prompts, policy configurations, or user data is ever transmitted. The portal uses this signal solely to track active deployments against your license limits and to surface version and health information in the Deployments card.

If the portal is unreachable, BitDrip operates normally under a 7-day grace period before enforcement is affected.